Frequently Asked Questions
When is the balance for my event due and how do I pay?
You do not need to pay the full balance until a minimum of 7 days prior to the event date (a receipt will always be given) however, if you wish to pay by debit/credit card or pay off the balance earlier, then please use the link within your invoice, you will then not have to think about the payment on the day and you can enjoy your event. More details can be found within our Terms and Conditions
Do you charge for travel to my venue?
We are based in Gravesend, Kent but cover all surrounding counties including London and surrounding areas, if your event is within the Gravesend area we are unlikely to charge any travel, but if the venue is is further a charge will be applied, please ask for details. Events held within the congestion charge and ULEZ area of central London will incur an additional charge regardless of any travel charge levied. More details can be found within our Terms and Conditions
What if I require a colour for an item not listed?
Please contact us via email or telephone if you do not see the particular colour you are after, we use a range of suppliers so we can always source different colours and styles.
What electrical requirements does the venue need to supply?
We bring our own extension lead and the Chocolate fountain and our party equipment require only a 13amp electrical wall socket, the wall socket should be within 3 metres of where the equipment is to be positioned.
How long does it take to set up and take down the equipment and is that included in my hire time?
Depending on the type of items and quantity, this will vary such as dressing 100 chairs with chair covers and sash will usually take an hour or less but more quantity will require more time allocated. Chairs and tables must be laid out in the desired formation before we arrive. Please contact us to discuss timing if the venue has allocated a set time for you.
For our chocolate fountain hire, we aim to arrive 30-40 minutes before the hire time to set this up so we do not take any time out of your hire time for set up.
How do I book my event and pay my deposit?
First contact us via the enquiry form, by email or telephone to check if your date is available. If we confirm it is then we will email you details of the service within an invoice and the rate to be charged, your date will not be confirmed unit we receive a deposit payment of just £50.00. To pay your deposit and secure your date visit the deposits link within the email and pay by debit or credit card or pay directly into our bank account via bank transfer (details will be shown on the invoice) or telephone us on 07505221105.