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FAQ

How do I book my event and pay my deposit?
First contact us via the enquiry form, by email or by telephone to check if your date is available. If we confirm it is then we will email you details of the service within an invoice and the rate to be charged, your date will not be confirmed unit we receive a deposit payment of just £50.00. To pay your deposit and secure your date visit the deposits link within the email and pay by debit or credit card or pay directly into our bank account via bank transfer (details will be shown on the invoice) or telephone us at 07505221105.

When is the balance for my event due and how do I pay?

You do not need to pay the full balance until a minimum of 7 days prior to the event date (a receipt will always be given) however if you wish to pay by debit/credit card or pay off the balance earlier, then please use the link within your invoice, you will then not have to think about the payment on the day and you can enjoy your event. More details can be found within our Terms and Conditions

Do you charge for travel to my venue?

We are based in Gravesend, Kent but cover all surrounding counties including London and surrounding areas, if your event is within the Gravesend area we are unlikely to charge any travel, but if the venue is further a charge will be applied, please ask for details. Events held within the congestion charge and ULEZ area of central London will incur an additional charge regardless of any travel charge levied. More details can be found within our Terms and Conditions

How long does it take to set up and take down the equipment and is that included in my hire time?

Depending on the type of items and quantity, this will vary as dressing 100 chairs in chair covers and sash will usually take an hour or less but more quantity will require more time allocated. Chairs and tables must be laid out in the desired formation before we arrive. Please contact us to discuss timing if the venue has allocated a set time for you.

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For our chocolate fountain hire, we aim to arrive 30-40 minutes before the hire time to set this up so we do not take any time out of your hire time for set up.

Terms and Conditions

Booking

  • The availability of goods to any given customer cannot be guaranteed by JDA Weddings until the booking is confirmed.

  • The contract is for the hire and /or sale of equipment detailed in the contract. The parties to the contract are the Hirer, as an individual or an organisation whose official representative will be the signatory of the contract.

  • All equipment hired remains the property of JDA Weddings at all times. 

  • Acceptance of goods and services from us implies that you have accepted our Terms & Conditions.

Booking is confirmed by

  • Cleared payment of the required deposit as a minimum requirement, unless credit terms have been pre-agreed by an authorised JDA Weddings representative.

  • Acceptance of JDA Weddings terms and conditions. Payment is also considered acceptance of JDA Weddings terms. These are available in numerous formats on request at any time. Cheques should be received by JDA Weddings at least 14 working days in advance of the event. Once the cheque is cleared, your booking is confirmed. JDA Weddings can take no responsibility for the change of availability of the goods during the time before cleared payment. JDA Weddings reserves the right to cancel unpaid contracts at any point.

  • JDA Weddings reserves the right to decline acceptance of any payment method(s) at its own discretion. Likely examples of this are cash on collection or late requests to pay by cheque or invoice/purchase order.

  • Quotes are valid for no more than 14 days. They may be withdrawn at any time. Only written quotes from a JDA Weddings representative may be honoured; telephone and other quotes and prices for services may be dismissed at JDA Weddings' discretion.

  • Full payment is due before delivery unless credit terms have been pre-agreed by an authorised JDA Weddings representative.

  • It is the responsibility of the customer to ensure all relevant details of the order including any requirements of the venue for delivery and collection are relayed to JDA Weddings at the point of booking. Any additional items or services added later may incur additional charges and are subject to availability

Deposit

  • All bookings require a refundable deposit to be held by JDA Weddings against damages, loss and cancellation unless otherwise agreed.

  • JDA Weddings reserves the right to retain part or all of the deposit paid to cover loss, damage or cancellation

Cancellation

  • All cancellations by the customer must be made in writing; via email. Orders are not cancelled until this has been received. (It is recommended you confirm JDA Weddings receipt of your cancellation by telephone)

  • There is no charge if orders are cancelled no later than 7 days before the hire start date. A full refund will be issued.

  • 50% of the hire charge is refunded if orders are cancelled within 7 days of the hire start date (up until 2 days prior to the contract start date).

  • 0% of the hire charge is refunded if orders are cancelled within 2 days of the hire start date. JDA Weddings will refund delivery/collection costs at its discretion.

  • Any reduction of order value by the customer including changes relating to delivery and collection services is treated as part cancellation and the rules and charges as outlined above apply.

During Hire

  • When a JDA Weddings representative delivers the goods to the agreed site/address, and until a JDA Weddings representative collects them, the goods are the sole responsibility of the customer. Goods should be stored in the correct way to avoid damage – it is the customer’s responsibility to ensure they know how. Call JDA Weddings on 07505221105

  • Goods should be stored in secure, dry conditions. Negligence can result in loss and damage for which relevant charges defined by JDA Weddings apply.

  • Goods should be returned in clean and dry condition. Alternativity we charge 20% of the hire fee to clean certain items hired e.g. Crockery, Cutlery, Glassware.

  • JDA Weddings reserves the right to not leave goods with the customer if on delivery it is apparent the goods will not be kept safely or securely.

  • Late returns of goods will incur full relevant hire fees, plus any costs in the instance where other customers are inconvenienced and/or compensated due to the customer’s late return.

Damage / Loss

  • There are charges for any items hired from JDA Weddings that are damaged or lost, the costs of which are available on request.

  • The loss also includes but is not limited to other costs incurred such as loss of staff time through labour, waiting, cleaning etc., and inconvenience to other customers as a result of the customer’s failure to comply with the terms and conditions and agreed to hire start-end times and other relevant details.

Refunds

  • Deposit refunds are usually issued by the same means the funds are taken – if you pay by card, you will be refunded by card.

  • JDA Weddings aims to process all refunds within 10 working days of the end of hire, though JDA Weddings cannot guarantee the time it takes to receive the money due to processing times at banks etc.

  • The customer should contact JDA Weddings if they have not received payment within 14 days of hire end, as something may have gone wrong.

  • JDA Weddings will not refund any more than the value of an item if either proven to be faulty or not received.

  • JDA Weddings does not take responsibility for any additional costs or loss of earnings incurred by a customer.

Delivery / Collection

  • Customers are responsible for providing adequate legal parking for JDA Weddings vehicles for the whole duration of time needed for JDA Weddings staff to safely complete the delivery or collection of their orders. Failure to provide adequate and legal parking may result in refusal of delivery or collection. No refunds will be given for a refused delivery. Redelivery and recollection cost may be applicable if the service is still required thereafter.

  • Any parking tickets, fines or additional costs incurred by JDA Weddings due to a customer’s failure to provide adequate legal parking will be passed on to the customer. JDA Weddings reserves the right to deduct this amount from the refundable security deposit. At the point of booking or prior to the vehicle being dispatched it is the responsibility of the customer to Inform JDA Weddings of any additional requirements of a venue, such as providing driver names or vehicle details, and bringing personal protection equipment and vehicle passes. Any obstructions within the venue such as steps, doors, third-party staff or even long distances to the delivery/collection point.

  • If JDA Weddings is refused access or delayed from loading/unloading to a venue for any of these reasons then relevant redelivery, recollection, waiting or additional labour charges may apply.

  • Before a collection, goods should be left ready for the driver(s) in a similar manner to how they were delivered. For example, glasses should be put away in boxes, chair covers put away in bags and cutlery put in the correct crates. Advice on how to be ready for collection can be provided.

  • JDA Weddings driver(s) will endeavour to call the provided contact number(s) 15-30 minutes prior to arrival. Although JDA Weddings will do all it can to ensure this call happens, this is an additional service and cannot be guaranteed. Nor can it be used as a reason for not being present at the arranged delivery/collection address at the time of the driver’s arrival.

  • It is the customer’s responsibility to ensure they or an authorised representative are present during both delivery and collection windows, failure to be present at the driver’s arrival time may incur redelivery, recollection or waiting charges. If you wish to inquire about delivery information, we are available to give estimated times of arrivals Monday to Friday 08:30-19:30 & 09:00-17:00 on weekends by 07505221105 or emailing admin@jdahire.co.uk 

  • Any discrepancies must be made in writing preferably on the delivery or collection note within 3 hours of delivery. If there is no authorised person(s) present to sign for receipt and or return of the goods JDA Weddings will choose at its discretion whether it will continue to deliver or collect the goods without a signature. In this instance, the customer automatically accepts the condition and quantity of the stock stated by the present JDA Weddings representative.

  • Unless other arrangements have been agreed upon by JDA Weddings in writing: It is not the responsibility of JDA Weddings to dismantle your event. Upon collection, all hired goods must be ready for JDA Weddings staff to collect in one area. For instance, the hired goods should not be scattered around a venue in multiple rooms. Additional labour charges may apply for the additional time spent collecting in these or other similar instances.

  • During each collection, the driver will do a preliminary check and count the goods where possible. However, with some items, this count may not always be possible. For instance, catering equipment and linen may be too numerous and time-consuming for the driver to do while on site and although every effort will be made by JDA Weddings staff to document any potential discrepancies during delivery and collection, the driver may not notice potential damage, dirt or loss. However, all items will be thoroughly checked, counted and cleaned in a controlled environment. It is with these after these checks by a JDA Weddings staff that any stock-related charges due to damage, loss or dirt are reported.

  • JDA Weddings may refuse to collect any goods that are not ready for collection, any goods left behind are the responsibility of the paying customer to return to JDA Weddings or relevant additional hire or replacement costs will be passed on to the customer.

  • JDA Weddings may also refuse to deliver or collect in addition to charging, due to a breach of any of these guidelines.

If We Are Late

  • JDA Weddings will always endeavour to arrive as scheduled and has a strong track record for being on time. This may not always be possible due to traffic, weather conditions, issues with other jobs and any other delays. For this reason, JDA Weddings recommends scheduling delivery to a ‘safe’ time which allows for the worst to happen and your event to function with other arrangements. JDA Weddings can accept no responsibility for a customer’s failure to account for this matter and will not compensate beyond the value of any monies taken for any given job.

  • If JDA Weddings is at fault and in breach of its agreement with the customer, JDA Weddings may refund partial or whole delivery fees. This will be based on how late JDA Weddings are and whether the customer had allowed enough time as per JDA Weddings guidelines to account for this.

Our equipment & services

  • All displayed prices for hire on the JDA Weddings website(s) are an invitation to treat only.

  • Stock images on JDA Weddings website(s) are regularly kept up to date with pictures of JDA Weddings' actual holding stock. However, stock items may slightly differ from the images shown on the website.

  • Every effort will be made to meet the specification of an order, however in the event that an item is unavailable JDA Weddings reserves the right to substitute the item(s) with a similar item to the nearest specifications.

  • Customers are solely responsible for the condition and safety of the hired goods from the moment they are signed for upon delivery, to the moment they are returned or collected and signed for 

  • It is the customer’s responsibility to ensure they are aware of each item’s special requirements such as any health and safety requirements or the accepted state of return, information can be provided upon request.

  • Any heated appliances such as ovens or outdoor heaters must be kept at least 2 metres away from JDA Weddings equipment Any open fires including barbeques must be kept 5 metres away from JDA Weddings equipment.

  • All catering goods such as crockery, cutlery, service ware and glassware are to be returned unsoiled. This means no large chunks of food or large amounts of liquid/sauce left on the items upon return. 

  • Although JDA Weddings is more than happy to help guide you in planning your event, JDA Weddings takes no responsibility for the measurements & specifications of a venue. Nor can JDA Weddings make any guarantees that all or some of JDA Weddings' goods will meet the specifications of a required area. It is the customer’s responsibility to ensure that the stock hired from JDA Weddings will fit in the required area. JDA Weddings stock measurements are available on the JDA Weddings website(s) or upon request.

  • The customer is responsible to ensure all goods are to be returned in a clean & dry condition. Items such as linen or chair covers can easily be damaged by mildew, burns and candle wax. For any item that is returned in a condition that can no longer be cleaned or repaired back to the condition in which JDA Weddings delivered, full replacement costs may be charged or deducted from the refundable security deposit. During a “set-up” customers are advised to stick to the pre-agreed plan. A “set-up” is a service that is only to be done once per-ordered time. If the customer is not happy with the plan upon completion, depending on other commitments JDA Weddings may refuse to spend additional time on site amending the “set-up”. JDA Weddings may also charge for any additional labour time spent on site if the plan changes or JDA Weddings are obstructed from setting up.

Self-collection and self-returns

  • A valid form of photo ID must be provided to JDA Weddings before JDA Weddings hands over the hired goods. A passport or Drivers licence is the only accepted form of identification.

  • Customers who choose to collect or return goods themselves must use vehicles suitable for this purpose including means of securing the goods safely. JDA Weddings reserves the right to refuse the release of hired goods to any customer without a suitable vehicle for the safe carriage of hired goods.

  • In addition to the paying customer photo ID, any persons including couriers will be expected to provide a photo ID.

  • JDA Weddings is not responsible for any waiting charges incurred by a customer by a courier service. To prevent these types of charges it is advised that you provide the courier with the name you booked your order and quote the invoice number. It is also advised that you keep in contact with JDA Weddings to inform when a courier is likely to arrive and what courier company you have booked.

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